Support and Operation.

Do you need highly skilled professionals to help keep your technology systems always available? Get to know 7COMm’s Operation and Specialized Support and ensure a high-level service with the best cost-benefit ratio.

Specialized Support and Operation – Your systems always available

Having specialized professionals available to provide 24×7 support can be a difficult and expensive task for many companies. Especially when it is necessary for the team to be highly skilled in a certain technology, specific tool (software), or business area.

To help companies keep their IT structures always available, with flexibility and agility in structuring their support operations, 7COMm offers a personalized support and monitoring service. Check out the benefits:

• Tailor-made specialized operation and support: : the operation is designed according to the customer’s needs, that is, the company can hire a monthly package of hours or opt for the 8×5 model (8 hours, 5 days a week) up to the 24×7 model (24 hours, 7 days a week). It is also possible to opt for active monitoring, in which 7COMm is responsible for maintaining the good functioning of the systems.
• Agile hiring: it is possible to implement the support operation quickly, needing only to define the professionals’ profile and the operation’s characteristics to enable the service.
• Multidisciplinary team: 7COMm has certified professionals in various technologies, systems, and business areas, ready to solve the daily challenges of the company’s operations.
• Flexibility: the company can keep dedicated or non-dedicated professionals, according to the demand of its business. In addition, it can hire only a consultative service to support its IT team or adopt a support model for the entire company’s operation.
• Quick problem resolution: the team of specialists is able to solve failures more quickly. In addition, the company has access to incident reports, allowing corrective actions and increasing the efficiency of the technological infrastructure.

Benefits of Specialized Operation and Support for companies

• There is no need to worry about hiring specialists.
• Optimizes HR, which is freed from hiring and managing increasingly competitive professionals.
• Access to a highly skilled team with continuous training.
• Attractive cost and flexibility, since the allocation of the professional occurs according to the company’s needs.