7COMm Group values good customer service, whether it be to customers or anyone else who accesses their digital platforms. The company is committed to respecting and ensuring the privacy and protection of personal data of all individuals.
For this reason, 7COMm Group presents its Privacy Policy, which aims to provide clear and accurate information about the processing of personal and sensitive data carried out by the company when using its websites, portals, applications, products, and services.
After reading the entire Privacy Policy, if you have any questions or concerns about the processing of your personal data, please send an email to juridico@7comm.com.br.
7COMm Group collects all information shared by the user when hiring and/or using their products and services, such as filling out forms made available, as well as making registrations, directly on their customer service channels or in any events.
You share the following Registration Information with 7COMm Group:
These are personal information necessary for us to offer our products and services to you and/or for you to offer products and services to us, such as full name, ID, CPF, address, telephone, email, etc.
These are bank information used for billing and credit, such as agency and checking account numbers, credit card number, etc.
These are necessary information to complete the process of hiring our products and services and/or to purchase products and services.
These are personal information that involve topics such as religion, sexual/gender orientation, racial/ethnic origin, health-related data (history and medical records), genetic or biomedical data.
The list of Registration Information can also be obtained from public sources, when applicable, and will be used to guarantee the hiring and access to the products and services provided and/or acquired by 7COMm Group and to respond to your requests, comments, and questions.
In order to improve the user experience of their platforms, promote network performance improvement, expand coverage area, personalize offers of products and services, send alerts or notifications,7COMm Group may collect, with consent, legitimate interest or by legal determination, the following information from those who use their services and products:
(i) geolocation and telemetry, (ii) numbers for which a call is made, (iii) date and time, (iv) call duration and/or activity, (v) SMS sending, (vi) data volume used, (vii) data on the level/quality of services (occurrence of failures, intermittences, etc), (viii) protocols, including internet protocols (IP), (ix) type of browser, (x) resources and devices used, (xi) accessed features;
When contacting the Consumer Service Channels – SAC, with recording of the service;
They serve to confirm the user’s identity and include, for example, answers to the questions we will ask to somehow identify you and other security information;
Preferences for specific products, services, and activities, with this information provided by the user themselves or deducible from how they use products and services;
The history of your navigation, as well as search terms and accessed links, may be used for personalized offers and recommendations (in cases of consent, 7COMm Group collects categories of websites/services/apps provided through your mobile device, computer, TV or other compatible device).
Cookies are files that temporarily store some basic information that you access on our digital platforms, such as the website and application of the 7COMm Group, or advertisements.
The use of cookies helps the 7COMm Group provide a more personalized and agile service based on your choices, allowing for trend analysis and improvement of your experience on our platforms.
The services and products of the 7COMm Group may be contracted and/or provided through different applications, operating systems or platforms, including third parties, such as social networks and search engines (providers).
An example of this is the possibility of connecting to the websites and applications of the 7COMm Group through login to existing accounts on the provider, such as social media and internet search accounts (an activity that will have cross-publishing and authentication resources between services).
In these cases, the information that you voluntarily agreed to provide will be collected by the provider and passed on to the 7COMm Group, such as registration information, for the purpose of verification and access guarantee, and consumption information for continuous improvement of the experience of those who use our platforms.
THE 7COMm GROUP RECEIVES THE INFORMATION ACCORDING TO THE PRIVACY POLICIES OF THE PROVIDER AND IS NOT RESPONSIBLE FOR THE TREATMENT AND STORAGE PRACTICES OF THE INFORMATION THAT MAY BE COLLECTED.
Therefore, it is recommended that you consult the respective privacy policies of the provider’s websites and applications to adequately inform yourself about the use of your personal information and, if you do not agree, check for resources made available by the provider for control of your privacy.
The 7COMm Group may collect and process personal data of minors (persons under 18 years of age) in cases of dependents, beneficiaries or clients.
Data of minors, such as full name and CPF/ME (Brazilian Taxpayer Identification Number), are collected with specific and highlighted consent from at least one of the parents or legal guardian and are used to ensure continuous access to services and products.
IT IS WORTH HIGHLIGHTING THAT THE 7COMm GROUP DOES NOT USE DATA OF MINORS FOR MARKETING AND/OR OFFERING PRODUCTS AND SERVICES.
The 7COMm Group may process the personal data collected for:
a) execution of environmental and social responsibility projects and activities;
b) implementation of fraud prevention processes;
c) execution of customer relationship and service activities;
d) sale of products and/or services;
e) execution of marketing activities aimed at attracting new customers;
f) profile analysis (profiling);
g) analysis of indicators and metrics;
h) granting of benefits;
i) execution of contractual activities related to acquired products and/or services;
j) compliance with legal and regulatory obligations;
k) credit analysis;
l) risk analysis;
m) conducting various research and statistical surveys;
n) responding to requests from customers, former customers, and prospects;
o) improvement of the products and services offered;
p) compliance with the determinations of competent authorities.
The 7COMm Group may share the personal information in its database with other companies in its economic group, service providers or business partners, provided that it is for the execution of contractual activities, if there is the consent of the data subject or the legitimate interest of the 7COMm Group, and the information is relevant to enable and/or improve products and services to users, and is protected and safeguarded by those who receive it.
The sharing of users’ personal data may also be done with partners located outside the user’s country of residence. In these cases, the processing, treatment, use and sharing of data will be done in accordance with applicable law and this Privacy Policy.
In addition to the above, the 7COMm Group may share personal data with credit protection entities, preventing fraud situations, and also by court order and/or legal or regulatory determination, in which case the collection of the user’s consent will not be necessary.
The user, as the data subject, may exercise the following rights at any time, and free of charge:
By choosing to exercise the right of access, you will be able to view the data that the 7COMm Group processes about you, and may generate a file and export it for your use.
By choosing to exercise the right to portability, you will receive a report on the registration data that the 7COMm Group processes about you to share with a third party.
You may choose to receive information about the origin, purpose and method of processing of data, as well as any sharing with third parties.
By choosing to exercise this right, you will receive explanations on automated decisions, such as the use of robots to collect data for the creation of online marketing campaigns, and may request their review.
By selecting this option, you may request the deletion of personal data processed by the 7COMm Group, and this request will be subject to a feasibility evaluation due to a series of legal and/or regulatory deadlines applicable to data deletion. The data will only be effectively deleted after such deadlines have passed.
By selecting this option, you will be redirected to the Deletion option, as initially the 7COMm Group will not anonymize data. To ensure that your rights are not violated, the 7COMm Group offers the option to delete such data, thus confirming that it will not be used if you so decide.
As with Anonymization, by selecting this option, you will be redirected to the Deletion option.
By selecting this option, you may receive explanations about consent (confirmation given for the collection and processing of your data) and revoke it.
When you choose this option, your personal data will be removed from our database and you will receive confirmation of deletion by searching your name on the platform, which should appear with the following message “0 Candidates”.
You may select the option to continue or not to receive promotional campaign communications and/or offers of products and services from the 7COMm Group.
You are responsible for sharing truthful information with the 7COMm Group, as well as protecting the confidentiality of login(s) and access password(s) to the products and services of the 7COMm Group, including to prevent unauthorized use, and should not share them with third parties.
The user must also be aware that contracts signed with the 7COMm Group also include clauses regarding the collection, processing, and sharing of personal data, and it is recommended that they be read in full prior to signing.
The 7COMm Group stores and processes the personal data collected in a secure location, often on its own servers or through cloud technology, always aiming to improve processes and the delivery of products and services. As provided in this Privacy Policy, usage records and applicable legislation, the storage periods will be:
I. for application records, which are profile and content information shared on the 7COMm Group’s own websites and applications: 6 months;
II. for any types of information collected that may be used for legal purposes or requested by public authorities in accordance with the legal and/or regulatory retention period, which may range from 5 to 20 years.
The 7COMm Group uses:
I. appropriate technical security solutions and measures to ensure the confidentiality, integrity, and inviolability of data, such as antivirus, firewall, network protection, encryption, and other technical and process measures that are minimally compatible with international standards and the use of good market practices;
II. security measures appropriate to the risks, such as against accidental or illegal destruction or accidental loss, alteration, disclosure, or unauthorized access;
III. access controls to stored information, delimiting permission and access privileges according to the responsibilities involved.
The 7COMm Group reserves the right to modify this Privacy Policy at any time, keeping it updated and available on the website www.7comm.com.br/en/. In this case, the user will be informed of any substantial changes made, as required by applicable law, and it is highly recommended that the user read this Privacy Policy periodically and in full.
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Commercial
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compras@7comm.com
HR
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rh@7comm.com